Quality Guarantee and Return Policy

We hope you are enjoying your purchase, but if there is a problem or you’re not satisfied we are happy to repair or exchange the items purchased with a dated receipt in accordance with the policies below.

We work our hardest to deliver a quality product and we stand behind the craftsmanship of our bags! We will repair any manufacturing defects found within two months of the purchase date when a receipt is provided. It may take approximately 3-4 weeks for us to process your repair. In the event a bag can not be fixed we will replace it with an item of equal value. Please contact us at info@unshattered.org and include your dated receipt as well as a description and photos of the issue.

Not quite in love with what you chose? Make an exchange request to us at info@unshattered.org wi
thin 48 hours of purchasing your bag (or, for online orders, 48 hours of receiving your bag). For an exchange, we must receive the item back within 30 days of original receipt. No items can be exchanged after 30 days. Customers are liable for shipping costs both ways on exchange and a 15% restocking fee will be applied as each bag is unique

ALL SALE ITEMS purchased are nonrefundable and cannot be exchanged. All international sales are final.

If you have any other question please contact us at info@unshattered.org.